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Understand the Terms Before You Start

These legal terms set out how rc777 operates, what applies to your account, and the conditions under which access is available — depending on local law and eligible regions.

Jurisdiction-dependent accessAccount eligibility conditionsDANA, OVO, GoPay payment termsData handling policyContact rights explained
rc777 Understand the Terms Before You Start
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

We collect account data — including the payment method you use (DANA, OVO, GoPay) and your session activity — to operate the platform, process transactions and detect irregular account behaviour. We do not sell personal data to third parties. You can request a copy of the data we hold on your account, ask us to correct it, or request deletion where local law permits.

Cookies and Session Data We use cookies to keep your session active and to remember your last payment method. You can adjust cookie preferences through your browser settings at any time without losing your account.
Account Security Your account is protected with OTP verification at login. If you notice unrecognised access, contact support immediately via live chat so we can freeze the session and run an account audit.
Data Retention We retain transaction records — including DANA and GoPay deposit references — for the period required by our operational obligations. After that window closes, inactive data is deleted from live systems.
Your Request Rights To request access, correction or deletion of your personal data, contact support via email with your account ID. We aim to acknowledge data requests within a reasonable timeframe under applicable policy.
CONTACT LEGAL TEAM

Reach Us About a Policy Matter

If you have a question about how these terms apply to your account, or if you need to raise a legal concern, our support team handles policy-related contact separately from general account help. Use the channels below to get a response from the right team — not a generic reply.

Live Chat Start a live chat session from the account menu. Describe your legal or policy question clearly and our team will route it to the correct department for a specific response.
Email Support Send a detailed message to our support email for policy and account-rights questions. Include your account reference and the specific clause or issue you're querying for faster handling.
Account Help Centre Access the Help Centre from your account dashboard for documented policy articles. You can submit a formal policy query directly from any article page without needing to open a separate chat.

Common Legal Questions About Your Account

These are the questions we receive most often about legal terms, account eligibility and data rights. If your question isn't here, use the live chat or email channel above to reach the policy team directly.

Yes. Completing a deposit — whether through DANA, OVO or GoPay — constitutes acceptance of the account terms in effect at that time. You should read them before funding your account.

Funds in a suspended account are held pending a review of the activity that triggered the suspension. We will contact you via your registered details to explain next steps and any conditions for release.

No. Our terms allow one account per person. Opening duplicate accounts — even with different payment wallets like OVO and GoPay — breaches these terms and will result in suspension of all linked accounts.

Send a request to our support email with your account ID and the subject line 'Data Access Request'. We will acknowledge it and provide the available data within the timeframe our policy requires.

Access and the precise terms that apply depend on local law in your area. We do not confirm legality in specific cities or provinces — check your local regulations to confirm your eligibility.

Raise a dispute via live chat as soon as possible. Provide your DANA, OVO or GoPay transaction reference and the date. We will match it against our records and respond with a resolution path.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.